Customer service operations for e-commerce
Helpfully brings your inboxes, orders, CRM actions, self-service portal and phones into one calm workspace — so every customer gets a fast, correct answer.
Email, web, SMS, phone and self-service tickets with saved views, macros and live presence.
Refund, reship, pause or cancel in Shopify, Sticky.io, Konnektive, CheckoutChamp and more — from the ticket.
A branded portal where customers track, return, exchange and manage subscriptions on their own.
Draft replies and suggested actions that follow your policies, with approval rules you control.
Numbers, queues, scripts and an agent console linked to the same customer timeline.
Macros, delayed follow-ups, auto-categorisation and approval flows for refunds and returns.